At Roselace, operated by Boomclapdeal Dynamic Solutions Private Limited, we believe that great fashion should come with peace of mind. While we hope you love everything you order, we understand that sometimes a return is necessary and we’re here to make that process smooth and fair.    

In this policy, “we,” “our,” or “us” refers to Roselace, and “you” or “customer” means anyone making a purchase through our platform. By placing an order, you agree to the following terms.  

When Is a Return Accepted?  

Not every item qualifies for return, and that’s to ensure fairness to all shoppers. For a return to be approved, your item must:  

• Be in its original, unused condition  
• Be unwashed and unaltered  
• Include all original tags, labels, boxes, and packaging  
• Show no signs of wear or damage  

All return requests must be made within 48 hours of receiving your order. Requests made after this window will not be accepted. Items sent back without approval or that don’t meet these conditions won’t be eligible for refund or exchange.  

How Do I Start a Return?  

It’s easy. Just email us at boomclapdealdynamicsolutionspv@gmail.com with the following:  

• Your Order ID  
• A brief reason for the return  
• Clear photos, especially if there’s a defect, damage, or incorrect item  

Once we review your request, we’ll get back to you with instructions. Only items that follow our eligibility checklist will move forward in the return process.  

What Happens Next?  

Once your return reaches us, we carefully inspect the item to make sure it meets our return standards. If it does, your refund is:  

• Issued to your original payment method  
• Processed within 5 to 7 business days  
• Confirmed by email once complete  

If the returned item does not pass our inspection, the refund will be declined, and the product may be returned to you.  

Can I Receive a Partial Refund?  

In special situations, such as minor packaging damage or subtle signs of handling that don’t affect resale value, we may offer a partial refund. This is determined solely at our discretion after inspecting the returned item.  

What If My Order Was Wrong or Damaged?  

Mistakes happen, and we’re quick to fix them. If you receive:  

• A damaged product  
• A defective item  
• Something you didn’t order  

Please contact us within 48 hours of delivery and include visual proof (photos or video). Once confirmed, we’ll arrange for a return, refund, or replacement, whichever suits the situation best.  

Need Support?  

If you have any questions about a return or refund, or need help understanding this policy, reach out to us at boomclapdealdynamicsolutionspv@gmail.com. We’re always here to help.